This document serves to inform the Homeowner about the terms and conditions related to Eskom’s Switch and Save Residential Mass Rollout Project (“the RMR Project ”) and to ensure that the initiatives carried out by Eskom’s authorised Project Developer, Karebo Systems (Proprietary) Limited (“Karebo”) or its representatives are clearly understood.
Karebo is offering the following basket of Eskom approved technologies and products FREE* for the 2012 RMR Project:
* Only the Dimmable LED lamps have a charge of R 25
LED Downlighters (A maximum of 40 per household)
· Philips 5.5W Non Dimmable LED Down Lighter – Free Issue
· Philips 6.5W Non Dimmable LED Down Lighter – Free Issue
· Philips 6W Dimmable LED Down Lighter - R25 Each
· Philips 10W Dimmable LED Down Lighter – R25 Each
Compact Fluorescent Lamps (“CFL’s”) (A maximum of 20 per household)
· Eurolux 11W
· Eurolux 15W
Low Flow Shower Head
· Methven Showerhead
Qualifying Criteria1. The RMR Project is limited to residential households only. No commercial, industrial, agricultural businesses and/or common property.
3. The geyser & pool timers shall be installed within or outside the Homeowner’s electrical distribution board and will switch off the circuits to the pool and the geyser between 6 am – 8:30am & 6pm – 8:30pm weekdays only. A part Certificate of Compliance will be issued to the Homeowner for the installation.
4. Karebo must be granted access to the Homeowner’s distribution board.
5. Only Homeowners who have a Municipal or Eskom supplied meter will be eligible for RMR Project. Homes with Photo Voltaic (PV) systems or generator supply systems do not qualify.6. The existing halogen and incandescent lamps must be in a working order to qualify for an exchange.
7. No Geyser Timer will be installed where there is an existing Solar Geyser, Heat Pump, Ripple Control Relay or Load Management Device.
8. The Homeowner must grant access to Karebo, its sub-contractors, Eskom and/or the Eskom external audit team to verify the installation of all products. Should the Homeowner refuse or neglect to provide access for verification and audit purposes, the Homeowner will be liable and agrees to pay for the cost of all products as per the quantities signed for in the installation Form. The rates applicable will be as per Eskom’s RMR rate table.
9. The Homeowner also agrees to participate in telephonic and field audits and the sharing of his/her information for audit purposes once the installation is complete.
Process for Installation
1. The Homeowner is required to sign up through the Karebo Website or the Karebo Call Centre by accurately completing the customer “sign up form” which consists of the Homeowner’s name, ID number, address, contact details, and an indication of a suitable time for the installation to take place.
2. Once the Homeowner has signed up through the Karebo website, the Karebo installation team will make contact with him/her to finalise the installation appointment. This will be regarded as an all day appointment and no definite time can be provided due to the number of installations that will be taking place.
3. An installation reference number will be forwarded to the Homeowner via sms or email through an automated system. This number must be verified by the Homeowner prior to allowing the installer access to the home.
4. The Homeowner or his/her representative who is present at the appointment for installation must confirm the relevant ID Number (as per details on the customer “sign up form”) with the installer, failing which the installer cannot commence with any of the installations.
5. The Homeowner or his/her representative must accompany the installer around the house during the installation. Claims of alleged theft will not be entertained as it is the Homeowner’s responsibility to ensure that the installation teams are not left unattended in the home during the installation.
6. The Karebo installation team has the right to assess the safety and security of the installation environment. Should it be identified that there is a possible issue related to safety, health, security or any other risks associated with possible damage to property, Karebo reserves the right to refuse to continue with the installation.
7. The halogen and incandescent lamps must be in a working order to qualify for an exchange.
8. Halogen, incandescent lamps and conventional shower heads will be removed and taken by the installation team for audit purposes and for disposal. Disposal will ensure that the inefficient technology cannot be reused elsewhere. Under no circumstances, will the Homeowner be allowed to retain the inefficient technology which was removed.
9. In terms of Karebo’s mandate, the Karebo installation team is not permitted to install lamps in ceilings which are higher than 2.3 metres (areas where a standard ladder will not suffice).
10. The technology supplied is strictly on a “Plug and Play” basis. Additional wiring, connection blocks and fittings are not supplied by Karebo. The change over from a 12V to 220V system is not part of Karebo’s scope. No electrical repairs or replacements of any electrical nature related to existing damages shall be Karebo’s responsibility and shall not fall within the scope of work carried out by Karebo.
11. Only 1 visit is permitted for the installation by the Karebo installation team once the appointment is confirmed either telephonically, SMS or email.
12. The responsibility of Safety, Quality and installation of the product rests solely with Karebo and not Eskom.
13. No spare lamps (i.e., lamps not installed and kept in storage) can be exchanged. If this does take place this is an illegal transaction. The installer is aware he is not meant to exchange spare lamps. If this is picked up during the audit phase, the Homeowner could be liable for repaying the full costs of the lamps back to Eskom or Karebo.
14. Once the installation is completed, the Homeowner must sign the installation form (Paper OR Electronic form) to acknowledge that all installed products are functioning properly and that no losses or damages were experienced due to the installation. Either a physical copy will be left behind or an electronic copy will be emailed to the email address used in the sign up process.
Warranty, Troubleshooting and Maintenance
1. The Homeowner must familiarize himself/herself with the information provided relating to the benefits and limitations of the
technology/ products installed.
2. All products installed have a three (3) year warranty commencing from the date of installation.
3. In the event of there being a claim relating to a technology premature failure, Karebo will attend to the complaint and resolve within a reasonable time based on the availability of the necessary resources. If the problem is not associated with the installed technology and is related to external factors, a call out fee of R400.00 excluding VAT will apply (Examples of such external factors are Transformer faults, wiring, faulty switches and dimmer circuits, clogged showerheads filter, water damage or any other problem not associated with the installed product).
4. Please follow the trouble shooting process on our website before initiating a call out.
5. All products installed must be maintained in line with the maintenance plans provided by Karebo to the Homeowner e.g. the Shower Head filter requires regular cleaning.
General Lighting Terms & conditions
1. All lamps must be physically installed only by the Karebo installation team. No Exchanges of lamps will be permitted.
2. Only working lamps will be replaced.
LED Down Light’s
1. A maximum of 40 LED’s will be supplied and installed (to replace an existing 50W halogen down light). The non dimmable lamps are FREE but there is a charge of R 25.00 each for the dimmable lamps.
2. Dimmable LED’s are available to the Homeowner at a cost of R25.00 per Down Light, provided the total of maximum free quota of 40 (Non dimmable & Dimmable) per household is not exceeded.
3. Only installed 50W halogens Down Lights will be replaced.
4. Homeowners wishing to purchase Down Lights above the maximum free quota (40) installed are requested to purchase same in advance through the Karebo Call Centre. All payments must be made prior to installation commencing. Under no circumstances, is the Karebo team permitted to commence with the installation without proof of prior payment.
5. Should the dimmable technology not be compatible with the Homeowner’s existing dimmers, Karebo is able to provide compatible dimmer modules at a cost of R299 installed per module. This excludes any additional wiring if required. Only upon the Homeowner’s approval and prior payment, will the installation commence with the installation.
6. Homeowner’s are advised that the GU5.3 Down Light is not compatible with 20-60W transformers.
7. Homeowners are advised that installation of the LED’s is not suitable for areas of high humidity and outdoor areas exposed to weather conditions or in fittings where the heat surrounding the LED Down Light within an enclosure exceeds 45 degrees Celsius.
1. Only cool white non dimmable 11W and 15W CFL’s will be supplied for the installation.
2. A maximum of 20 CFL’s per household will be physically installed. Thus no exchanges of spare lamps are permitted.
Low Flow Shower Head
1. Low Flow Shower Heads will only be installed in cases where a minimum of 3 litres per minute, flow rate reduction can be achieved.
2. The Homeowner is required to service and maintain the shower head by cleaning the filter on a regular basis as per the maintenance plans provided by Karebo.
Geyser & Pool timers
1. The timers will automatically switch off the pool and geyser circuits between 6 am – 8am & 6pm – 8pm weekdays only.
2. If the timers cannot be accommodated within the Homeowner’s electrical distribution board, the timer will be installed on the outside of the distribution board.
3. Eskom peak periods are from 06:00 – 08:00 and 18:00 – 20:00. The timers are pre-programmed to restore power within a maximum of 30 minutes after the peak hours to geyser elements and pool pumps. This is done to avoid a simultaneous come back of load after a peak period is over on the Eskom system.
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